General Information
Below we provide the information required to comply with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE), with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (General Data Protection Regulation, GDPR), with Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights, and with any other applicable regulations.
Therefore, we inform you of the contact details of the owner of this website:
- Owner: Insulcloud, S.L.
- Trade name: Insulcloud
- VAT: ESB87131454
- Registered office: Avenida de Sabino Arana 8, 2ª, 48013 Bilbao, Bizkaia (Spain)
- Headquarters: Calle Bravo Murillo 101, 2ª, 28020 Madrid (Spain)
- Registered in the Commercial Registry of Bilbao, Sheet BI-73144, Volume 5838, Folio 198
- Medical Device Manufacturer Licence granted by AEMPS: 8410-PS
- Email address: info@insulcloud.com
Insulcloud owns, operates and manages the domains insulclock.com , insulclock.es , insulcloud.com , insulcloud.es and tudiabetesbajocontrol.com . This Legal Notice and Terms of Use exclusively governs your use of these websites, including their subpages (collectively referred to as the “website”, “our website” or “this website”). If you leave our website using a link or by visiting our social media pages, you also leave the scope of this Legal Notice and Terms of Use.
Terms of Use
The website provides the public with information regarding the INSULCLOUD® 360 SYSTEM and its components (Diabetes Control Insulclock® 360 mobile app, the Insulclock® device for insulin pens, and the ENDO® web platform), activities, products, and services, information on diabetes treatment, diabetic education, healthy living, exercise, and nutrition, and the latest news offered by Insulcloud.
Please read all the information provided carefully. Accessing the website, remaining on it, and using the materials contained therein implies that you have read and fully accept this Legal Notice and Conditions of Use, as well as our Privacy Policy. If you need more information or clarification on any of these documents, do not hesitate to contact us.
Through the website, Insulcloud provides information about its products and services, access to the Insulcoach teleconsultation platform, and offers healthcare professionals the possibility to request a demo of the INSULCLOUD® 360 SYSTEM. Due to this content and purpose, individuals wanting more information or to request a demo must contact Insulcloud through the contact form in the "Contact" section. If you do not agree with our Privacy Policy, you should not contact us via said form. Additionally, if you wish to subscribe to the Insulcoach service, you must register through this website by completing the registration form and following the steps communicated by Insulcloud in each section. Registering on this website implies understanding and adherence to this Legal Notice and Conditions of Use and other provisions, specifically the acceptance of our Privacy policy. If you do not agree with all these provisions, you must not register through this website.
In any case, there are pages accessible to people who do not register or initiate a purchase (hereinafter, USERS). In this sense, USERS accessing these parts of the website agree to be subject to the terms and conditions in this Legal Notice and Conditions of Use and our Privacy policy. If you do not agree with all these provisions, please leave this website.
YOU agree to use the website only for legally valid inquiries and/or purchases. You also undertake to provide your contact details truthfully and correctly, consenting to Insulcloud using this information to contact YOU if necessary. If you have any questions regarding how Insulcloud protects and manages your personal information, please consult our Privacy policy.
Insulcloud wishes to inform you that the website is exclusively directed at an audience over 16 years of age. Minors intending to access the information and content on the website must have the prior consent of their parents, guardians, or legal representatives, who are solely responsible for the acts performed by the minors in their charge.
THIS WEBSITE DOES NOT SUBSTITUTE THE OPINION OR CRITERIA OF A DOCTOR. The website offers the possibility to access our blog content. This section provides information on diabetes treatment, diabetic education, healthy living, exercise, and nutrition, with the sole purpose of providing support, but never to replace the criteria, recommendations, and/or treatments established by your doctor or other medical personnel. We recommend that any decision you make regarding your health care should always be made in consultation with your doctor, without basing your decision on any content of the website.
Although everything provided in this blog is written with the utmost rigor, in no case does such information replace the diagnosis, treatment, and/or recommendations from a doctor or other practitioner involved in your disease process.
legal.terms.toc.objectAndDescription
Subject
These General Conditions regulate the access and use by the patient ("User") of the diabetes support service offered by an accredited health professional ("Healthcare Provider") through the InsulCoach technological platform, owned by Insulcloud, S.L. ("Insulcloud").
The service consists of education and support sessions on diabetes conducted by nursing professionals, through video calls and other communication channels available on the Platform, with the aim of resolving doubts, reinforcing adherence to the treatment prescribed by the User's doctor, and improving their understanding of the disease (the "Support Service").
Contracting Procedure
The contracting procedure for InsulCoach is simple. To start it, you must access it from Insulcoach . You may also be able to start the purchase process from the various links offered on Insulcloud and, specifically, on its blog. You can also access it from our social networks Facebook, Twitter, Instagram, and/or LinkedIn or from one of the links found in the videos on our YouTube channel. You can also access the purchase section if we provide the link via email, WhatsApp, or any other means of communication.
IF YOU ATTEMPT TO START THE PURCHASE PROCEDURE IN ANY OTHER WAY THAN THOSE DESCRIBED HERE, INSULCLOUD DOES NOT GUARANTEE THAT YOU ARE ENTERING OUR WEBSITE TO START THE PROCESS, NOR DO WE GUARANTEE THAT YOU ARE REQUESTING OR PURCHASING ANY OF OUR PRODUCTS OR CONTRACTING ANY OF OUR SERVICES AND, THEREFORE, WE ARE NOT RESPONSIBLE FOR ANY DAMAGES OR LOSSES THIS MAY CAUSE YOU.
You must read and understand our Privacy Policy, Legal Notice, and these General Purchase Conditions and, then, if YOU agree and fully understand what is expressed in those documents and agree with the summary of your purchase, you must click on the checkbox whose legend states: "I have read and accept the Legal Notice and these General Purchase Conditions". Then you must click on SUBSCRIBE.
Next, our website will redirect you to a subpage where it will be necessary to enter a series of personal data. The personal data requested: name, surname, telephone number and valid email address, NIF/CIF, country, address, postal code, city, province, and bank details to proceed with the charge. See our Privacy policy for more information on the processing Insulcloud carries out regarding your personal data.
The purchase procedure can only be carried out in the Spanish language. If it could be carried out in another language, it will be indicated before starting the procedure.
Once the purchase process is finished, a CLIENT/USER account will be created for you to manage your purchase. To do this, the USER must freely and voluntarily provide the requested personal data. See our Privacy Policy.
Insulcloud reserves the right to cancel any contracting if there are suspicions that the purchase made is not legally valid or for other reasons.
Nature of the Service
The Support Service:
- Is not a medical emergency service.
- Does not include pharmacological prescription, issuance of medical prescriptions, or modification of the treatment guidelines indicated by the User's doctor.
- Does not replace the User's clinical relationship with their reference doctor and nurse in the public or private health system.
In the event of any symptoms that the User perceives as urgent or serious (severe hypoglycemia, loss of consciousness, chest pain, respiratory difficulty, or others), the User should call 112 or go to the corresponding emergency service, without waiting to be attended through InsulCoach.
Insulcloud does not provide healthcare. Insulcloud limits itself to providing the InsulCoach Platform, which the User and the Healthcare Provider use as a communication channel.
The User acknowledges and accepts that any question related to the health content of the Support Service should be addressed to the Healthcare Provider.
Access and Authentication Requirements
To use the Support Service, the User must:
- Be over 18 years of age, with sufficient capacity to be contractually bound or have the consent of their legal representative.
- Register on the Platform providing truthful and updated data.
- Be a resident in Spain
If you do not meet any of these requirements, please get in contact us.
The User agrees to safeguard their access credentials and not share them with third parties.
Operation of sessions and subscription
The Support Service is organized in the form of a periodic subscription that includes, as a general rule, 1 monthly video-consultation and access to the communication channels defined on the Platform.
The details of the sessions included, their duration, and the applicable price are described in the commercial offer in force at any time and in the contracting process.
Cancellation and rescheduling of sessions
The User may cancel or reschedule a session already reserved under the terms and deadlines indicated on the Platform.
The User can request additional teleconsultations if they wish by paying the stipulated price.
In case of non-attendance without prior cancellation within the established period, the session will be considered consumed.
Price, payments, and renewals
The User undertakes to pay the subscription price in the amount and frequency indicated in the contracting process, including applicable taxes.
Payment will be made through the payment methods available on the Platform. Technical management of the collection may be carried out by Insulcloud acting as a technological provider of the Healthcare Provider.
Duration, renewals, and cancellation
The subscription will have an initial duration of 90 days and will be automatically renewed for successive periods of equal duration, unless the User communicates their desire not to renew with the notice indicated on the Platform.
The User may request the cancellation of the service through the Platform itself. The cancellation will take effect at the end of the current subscription period, unless consumer regulations require otherwise.
Withdrawal
When consumer regulations apply, the User will have a period of fourteen (14) calendar days from contracting to withdraw from the Support Service, unless the service has been fully provided before that period ends and the User has expressly consented to such early execution.
In case the User exercises their right of withdrawal once the provision has started, the Healthcare Provider may demand proportional payment for the part of the service already provided at the time of withdrawal.
Claims
The User may direct their complaints and claims regarding healthcare matters directly to the Healthcare Provider through the channels indicated on the Platform.
For claims related to the InsulCoach Platform (technical or operational aspects), the User may contact Insulcloud through the contact form available on the Platform.
Applicable law and jurisdiction
These General Conditions are governed by Spanish law.
Information and Enquiries
If you need information about the products and services presented on this website, or if you wish to report any incident or make a claim, you can contact us by sending an email to: info@insulcloud.com
Intellectual and Industrial Property Rights
Insulclock® All rights reserved. The content of this website, including but not limited to texts, images, photographs, drawings, designs, logos, graphics, trademarks, icons, colour combinations, structure and design, selection and presentation of materials, software, links and other audiovisual or sound content, as well as graphic design and source code necessary for its operation, access and use, are protected by Intellectual and Industrial Property rights owned by Insulcloud. or by third parties. No rights of exploitation are granted over them beyond what is strictly necessary for the proper use of the website.
In particular, reproduction, transformation, distribution, public communication, making available, or any other form of exploitation, regardless of the means used, of all or part of the contents of this website, as well as its design and material selection, is strictly prohibited unless expressly authorised by Insulcloud. and provided that reference is made to its ownership.
It is also prohibited to decompile, disassemble, reverse engineer, sublicense, transmit in any form, translate or make derivative works of the computer programs necessary for the functioning, access and use of this website and the services contained therein, as well as carry out, with respect to all or part of such programs, any of the exploitation acts described in the previous paragraph. When using this website, you are expressly prohibited from removing, altering, circumventing or tampering with any protective device or security system installed on it.
Trademarks, trade names or distinctive signs are the property of Insulcloud. or third parties, and access to the website does not grant any rights over them.
Hyperlinks
The hyperlinks or links included on this website may lead you to other websites that are managed by third parties, over which Insulcloud. has no control. Insulcloud. is not responsible for the content or condition of those websites, and access to them through this website does not imply that Insulcloud. recommends or endorses their contents. We recommend that you carefully read the Legal Notices, Terms of Use, Privacy Policies and Cookie Policies of each of those websites.
If you become aware that any of the links direct to websites whose services or content are illegal, harmful, disrespectful, violent or contrary to morality, please notify us by email at info@insulcloud.com, providing your personal details and a description of the facts or situations considered inappropriate.
Disclaimer of Liability
You use this website at your own risk. Insulcloud is not responsible for the content accessed through it or for any errors or omissions that may be present in the contents. Insulcloud is not liable for any actions taken based on the information provided, nor for any damages that may arise from the use of this website. The information is provided without any warranty of any kind, either express or implied, and may be modified at any time.
Insulcloud does not guarantee the absence of viruses or other harmful components that could cause damage or alterations to your computer system, electronic documents or files. Therefore, Insulcloud shall not be held liable for damages that such elements may cause to you or third parties. Likewise, Insulcloud does not guarantee the availability or uninterrupted access to the website, nor that it is free from errors, and you are responsible for having appropriate tools to detect and disinfect harmful programs.
You shall be liable for any damages of any nature that Insulcloud may suffer as a result of your breach of any of the obligations set forth in these terms. You acknowledge and voluntarily accept that the use of any content on this website is carried out solely and exclusively under your own responsibility.
Insulcloud shall not be held liable for any damages, whether material, immaterial or bodily, resulting from misuse or tampering with the products offered on this website.
The same applies to any modifications made to the products by suppliers. Insulcloud shall not be held liable for indirect damages, loss of business or loss of profits, even if foreseeable or if such possibility had been brought to its attention.
Insulcloud shall not be held liable for the incorrect operation of any of its products if used outside the territorial scope of any Member State of the European Union or the countries listed in the original legal notice.
Insulcloud shall not be held liable for the failure to deliver products in cases of force majeure, work interruption or strike, particularly postal, transport or communication services, floods or fires.
Although every effort is made to ensure that the colour, design and style match the original products, the photographs on this website may not be completely accurate. Therefore, Insulcloud is not responsible for slight variations.
In the event of a dispute, you may first contact Insulcloud in an attempt to reach an amicable solution.
Severability
Should any clause of this document be declared null or void by a competent judicial authority, the remaining clauses shall continue to apply, and shall be interpreted in light of the purpose of this document.
Insulcloud may choose not to exercise any of its rights or powers under this document, which will not imply a waiver of said rights unless expressly recognised in writing by Insulcloud or due to prescription.
Amendments to this Policy
Insulcloud reserves the right to modify, at any time, the presentation and configuration of this website. Therefore, Insulcloud recommends reading this document carefully each time you access the website.
This document will always be available in a visible and freely accessible place for consultation. In any case, acceptance of the provisions contained in this Legal Notice and Terms of Use, as well as our Privacy Policy, is a necessary step before performing any action available on this website.
Jurisdiction and Applicable Law
This document shall be governed and interpreted in accordance with the Spanish legislation in force. You and Insulcloud agree to submit any dispute arising out of this document to the Courts and Tribunals of your domicile.
If your domicile is outside Spain, you and Insulcloud expressly waive any other jurisdiction, submitting to the Courts and Tribunals of Madrid (Spain).